TERMS OF SERVICE AND PRIVACY
MacSpot(“We”) is committed to protecting and respecting your privacy.
This document will inform you how we use, process and store your personal details. Please read the policy carefully. You can withdraw your personal data at any time writing to us: firstname.lastname@example.org.
By visiting www.macspot.co.uk, booking a service and/or using our services, you’re accepting and contesting to the practices from this policy.
Data Protection Act
MacSpot is the data controller and we are responsible for all personal information you will provide.
Our address: MacSpot, Anfield Business Centre, 58 Breckfield Road South, Liverpool, L65DR, UK.
Email address: email@example.com
Telephone number: 07907053597
Changes in policy
We reserve the right to make changes and update this document at any time.
Data we collect about you
We may collect, use and store your personal data, as follows:
Contact (Address, Telephone numbers, Email address)
Financial (Bank account)
Transaction (Payments you have made for any of our products and services)
Usage (Information how you use our website)
Technical (IP address, browser details, time zone, location, operating system, or any other information how you access our website)
How your data is collected
Directly - you may give us your Identity and Contact details whilst booking our services on the website, by email or telephone.
Automatically - our website automatically collects Usage and Technical data.
Third-party - We may revise your personal data from third parties as e.g. Facebook, Google, iTechnician.
How we use your data
We use your personal data for the following:
to carry out with any contracts between you and us
to provide you with information about any goods or services that you request from us
to provide you with information about any other goods and services which are similar to those you have already enquired about
to ask you to leave a review
to analyse our website to improve our services/marketing/experiences
You can disable all or some cookies in your internet browser. If you do so, please note that some parts of our website may not be accessible or not functional.
Cookies are transferred to your device through the browser and enable to recognise you when you come back to our website.
MacSpot website use SSL which means all the data you provide are safe.
Where we store your data
All personal informations are stored on secure servers and any online transactions are encrypted.
Services we use to collect, process and store your data:
WIX - website host
RepairshopR - software host
SumUP - payment services
Quickbooks - accounting software
Royal Mail - postal records
TrustPilot - customer reviews service
Your legal rights
You have the right to ask us to not process your data for marketing purposes.
Data Protection Act gives you the right to access all information we store about you.
You can ask for update, change or delete any of your personal data we(or third-party service we use) have collected.
If you wish to do any of above, please contact us by email: firstname.lastname@example.org.
Due to security reasons we may ask you for confirming your identity using the data we have collected. We will provide a copy of your data, change or delete your data within 4 weeks.
MacSpot - Terms & Conditions
1. These terms
1.1 The terms set the conditions of repair, warranty (“Service”, “Warranty”) provided by MacSpot (“us”, “we”), sale contract between Customer (“you”) and us and general informations you will need to agree if you want to use our services.
1.2 This document might be changed/updated at any time.
2. About us
2.1 We are MacSpot, company registered in England.
Our trading address is 58 Breckfield Road South, L65DR, Liverpool.
2.2. You can contact us by telephoning us at ——-0000 or by writing to us at email@example.com
2.3. We can contact you by telephone or email using informations you provided to us.
3.1. You agree all the terms before we provide any service.
3.2 We will repair your Device(“device”) with the greatest care, subject to the availability of the parts.
3.3. We will use only compatible parts for the repairs, at the same time we will not use a parts provided by you, or, we will not provide a warranty for Devices repaired by us using a third-party parts.
3.4. We will need to know your passcode/password to the Device for testing your Device before and after Service. If you do not want to provide the above due to privacy reasons we will not be able to check if the Device is fully functional.
3.5. If the Device will need Component level repair (repair to the main logic board) we will give you estimated cost before performing. Component level repairs may take at least 3 working days, depends on the availability of the parts and the time spent with the device.
3.6. If we will not be able to complete any repair (including component level repair or liquid damage repair) we will not charge you more than diagnostic fee (£20 or £30 for Macs). We will notify you immediately.
3.7. We will keep your device(repaired or not) with us until the Contract has been paid. We may charge your for storage of your device.
3.8. We will notify you if the repair is Beyond Economical Repair (cost of the repair is higher than cost of your device or very similar). You can recycle your device with us for free if you will not want to proceed with repair in this case. If you will want to take your device back you will be charged £20 diagnostic fee (£30 for Macs), subject to the Service we have provided (Diagnostics/Liquid damage repair).
3.9. Using of our Service may void the manufactures warranty.
3.10. We may install warranty seal inside the Device. Missing or tampered will void our Warranty.
4.1. MacSpot warranty covers all manufactures issues or problems related to the original repair and it's linked to the specific
serial or IMEI number.
4.2 We don't accept responsibility for an accidental damage or any progression in damage caused by someone else.
4.3. Liquid damaged devices comes with 1 month warranty. Any possible progression in device damaged by liquid is beyond our control.
4.4. Waterproof or water resistance can't be guaranteed after repair.
4.5. MacSpot will provide a warranty as follows:
iPhone - parts and labour - 12 months
iPad - parts and labour - 12 months
iPod - parts and labour - 12 months
Mac - parts and labour - 12 months
Apple Watch - parts and labour - 12 months
Liquid damage repair - 1 month
Software - 1 month
We may use refurbished parts(subject to availability of the new parts).
Warranty for refurbished parts is 3 months.
5. Privacy and data protection
5.1. Any data stored on your device is your responsibility. We do not accept responsibility for any loss or corruption during repair and we recommend you to back up your device when it’s possible.
5.2. Data stored on your device is your personal property. We will not use it or copy it unless it’s necessary to proceed with Repair (e.g. Hard drive replacement and copy data across the drives) and only with your permission.
5.3. We will ask you for your personal details such as Name, Address, Telephone number, Email address, Debit/Credit card details (Remote Sessions) to proceed with Service and/or notify you about the repair progress, contact you in regards to Service.